Terms and conditions

This Agreement is a legally binding contract between the Advertiser and the User. By ticking the acceptance box at the foot of this document, or by installing or using any of the associated software, the User acknowledges and accepts these terms, as well as any later amendment published under the rules below. If you do not agree, do not use or register for the Services, and do not download, install or use any associated software.

The arbitration agreement is a separate adhesion. See the arbitration agreement.

Chapter I. Conditions of use

1. Definitions

For the easier and correct interpretation of the conditions of use and the legal terms set out in this document, the following are defined:

1.1 “We” and/or the “Advertiser” refer interchangeably to the commercial company Altiora Tech, C.A., registered with the Registro Mercantil Primero de la Circunscripción del Estado Anzoátegui, en fecha 01 de diciembre de 2025, bajo el No. 22, Tomo 84-A, and registered with the Tax Information Registry under number J-50791948-0.

1.2 “The Portal” or “the website” refer interchangeably to the Advertiser’s web page at the URL https://www.amedisalud.com, in both its desktop and mobile versions. The general terms and conditions of use in this document shall also apply to the mobile application or app that the Advertiser may develop for the commercial operations it also carries out on the Portal; the Advertiser may, however, establish additional conditions of use and legal terms for the app.

1.3 “Failed reservation order”: a reservation order for a medical appointment and/or other health-professional services (dental, bioanalysis, nursing, etc.) validly placed in accordance with the data or information supplied to the Advertiser by the User, but which was not performed for reasons not attributable to the Parties.

1.4 “User” means any natural or legal person who enters the Portal and/or downloads the app, whether or not they complete Registration. Nevertheless, for a User to register, request quotations and/or place reservation orders they must accept the terms and conditions in this document, and they hereby declare that they are of legal age with full contractual capacity and are not under civil incapacity or interdiction. If the User is a legal person, by using the Portal and/or the app they declare that they do so solely through persons over eighteen (18) years of age duly authorised to act in their name under the laws applicable to them.

1.5 “The Parties”: the Advertiser and the User referred to jointly.

1.6 “Registration”: the process by which the User supplies the Advertiser with truthful information about their identity, location, a valid email address and other relevant and reasonable information needed for the effective and safe performance of the Portal’s and/or the app’s commercial operations. Upon successful Registration the User is assigned a confidential, unique and non-transferable password and username, linked to an email address, which serve as the User’s personal identification. The Advertiser may refuse a registration request or cancel an already accepted registration, without giving rise to any right to compensation. Users who have previously been disabled may not register on the Site again.

2. Agreement

This Terms and Conditions of Use document, which may also be called the “Agreement”, is a legally binding contract for the Advertiser and the User. To complete Registration on the Portal and/or the associated software (app), the User must first know the Terms and Conditions set out in this document.

The Advertiser offers advertising of medical services and other health services provided by third parties independent of the Advertiser, and in some cases advertising of the lease or sale of medical equipment, who together and interchangeably are referred to as the Independent Providers. Through the Portal it will be possible, with respect to some Independent Providers, to serve as a vehicle to book medical appointments or other services provided by health professionals or health institutions and/or to acquire or lease medical equipment.

Consequently, the Advertiser does not act as a provider of medical or other health services, nor as a supplier of medical equipment, but as a means to advertise those services or equipment and in some cases as a link to book those services, leases or acquisitions. Therefore the Advertiser neither sets nor receives the fees of the health professionals listed in its directory, nor any other service provided by medical institutions, lease payment or purchase price agreed for medical equipment.

The Advertiser has extensive knowledge of the medical and health-services sector in the territory of the Bolivarian Republic of Venezuela; some services may nevertheless occasionally be provided from abroad, including but not limited to by telematic means.

By ticking the acceptance box at the foot of this document or installing or using any of the associated software supplied by the Advertiser, the User expressly acknowledges and accepts the terms and conditions of this Agreement, as well as any later amendment and addition published in or through the Services under the rules described below.

IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT USE OR REGISTER FOR THE SERVICES, AND DO NOT DOWNLOAD, INSTALL OR USE ANY ASSOCIATED SOFTWARE.

Right to modify. The Advertiser reserves the right to amend at any time the Terms and Conditions of this Agreement or its policies relating to the Services or the Software, within the limits set by the laws applicable to this agreement. Amendments take effect from the moment the updated Agreement is published on the website or in the Software. Such changes may additionally, at the Advertiser’s sole discretion, be notified in advance to the User by a message sent to the email address they Registered. If the User disagrees with the changes, they must refrain from using the Advertiser’s platform and follow the procedure on the Portal to unsubscribe or delete the app software from their device.

Use of the Portal and/or the app after the modified Terms and Conditions have been published shall constitute acceptance of the amendments made to this Agreement. By agreeing to these Terms and Conditions, the User expressly consents to receive messages or emails containing news, surveys, promotions and special offers. If they do not wish to receive that kind of electronic message, they may opt out by changing their preferences.

3. Disclaimers

3.1 The Advertiser shall not be liable, and shall not respond, for any damage or loss caused by weather conditions or natural phenomena, cyber-attacks on its computer systems, false or erroneous information supplied by the User, or any other circumstance that reasonably escapes the Advertiser’s control or foresight. Consequently the User waives any legal action to claim from the Advertiser, its employees, shareholders and contractors compensation for damages (including moral damages) arising from such facts or circumstances.

3.2 The Advertiser offers no warranties as to the connectivity and availability of the Portal for reasons related to telephone networks and services, electricity supply and internet service providers.

3.3 In particular no liability arises for the Advertiser when the User erroneously or maliciously indicated to the Advertiser that they were of legal age and it turns out they were not, or that they were under a regime of civil incapacity or interdiction. The Advertiser is not responsible for the acts or omissions of other participants, Users or direct service providers (including unauthorised users or “hackers”), but it does undertake to make reasonable efforts, in the manner most appropriate according to its experience, to prevent each and every possible access to such information.

3.4 Reference on the Portal and/or the app to any product, service, health professional, process or other information, by trade name, trademark, manufacturer, supplier or otherwise, unless expressly so indicated, does not constitute or imply endorsement, sponsorship or recommendation of the same, or any affiliation with them. The Portal and/or the app may from time to time be temporarily out of service for maintenance or other excusable reasons, such as interruptions arising from orders or instructions of public authorities.

3.5 The Advertiser assumes no liability for any error, omission, interruption, deletion, defect, delay in operation or transmission, communication-line failures, theft or destruction or unauthorised access, or alteration, of the User’s communications. The Advertiser is not responsible for any technical malfunction or other problems of any telephone or service networks, computer systems, servers or providers, equipment or mobile-phone equipment, email failures, technical problems, malware or viruses, internet traffic congestion, on the Portal or on any website or any combination of the foregoing, including injury or damage to the User’s computer or that of any other person, to the mobile phone or other hardware or software, related to, or as a result of, the use or download of materials related to the Web, app and/or in connection with the Services.

4. Licence

4.1 Subject to the terms and conditions of this Agreement, you are hereby granted a non-exclusive, limited, non-transferable, fully revocable licence to use the Portal and/or the app, solely for your personal, non-commercial use, and as permitted by the functions of the service and applicable law. The Advertiser may revoke this licence at any time for any reason. The User shall have no right to access, copy or alter the source code of the app, nor to alter or interfere with the operation of the website in any way.

4.2 The use of automated systems (including without limitation bots, spiders, scrapers or crawlers) to access, index, extract, copy, store, reuse, reproduce, transmit or distribute, directly or indirectly, any content of the Portal is prohibited.

5. Registration and User information

5.1 To enter and use some functions of the services you will first have to register and then be confirmed by the Portal. The User is the only person authorised to use their account on the Portal and/or app. The account is personal and non-transferable; therefore third parties may not be authorised to use an account, nor may it be assigned or transferred to any other person or entity. The account holder is also responsible for keeping confidential any password provided by you or by the Advertiser to access the Portal.

5.2 The User undertakes to notify the Advertiser immediately of any unauthorised use of their password or any security breach. They also accept that the Advertiser shall not be liable for any loss or damage caused by their failure to keep their password secure.

5.3 The Advertiser may, at its sole discretion, make available to Users communication channels external to the Portal and/or the app, such as a call centre, real-time digital messaging services (chats), SMS or others, through which the User may request additional information or resolve special situations that, for reasons external to the Advertiser, cannot be resolved directly on the Portal and/or the app. The Portal and/or the app will publish the hours of attention and other conditions applicable to the use of such external communication channels.

5.4 The User authorises the Advertiser to use their Registration data and Portal usage history to carry out personalised or targeted advertising and/or to modify or improve the Portal’s functionalities. This information may be shared with third parties such as the Independent Providers, as well as advisers or contractors of the Advertiser, to pursue the purposes mentioned above.

Chapter II. Legal terms — advertising service

1. Nature of the service

1.1 The Portal is an advertising medium that may additionally serve as a means to schedule an appointment or request a reservation to receive medical or other health services, or to lease or acquire medical equipment, where the User themselves or a third party under their parental authority or legal responsibility will be the patient or beneficiary of the services provided by the health professional or health institution listed in the Portal’s directory and/or the lessee or purchaser of medical equipment, always and in every case freely chosen by the User.

Therefore the Advertiser, through the Portal’s functions, where applicable will make the reservation or appointment request in accordance with the instructions it receives from the User and the availability of the services on the part of the health professional or health institution chosen by the User, in accordance with the terms and conditions set out in this document.

Consequently, between the Advertiser and/or its employees on the one hand, and the User and/or those they represent on the other, there will be no employment relationship. The Advertiser does not guarantee the availability of medical or health services on the date and time requested by the User, which will be confirmed by the Independent Provider in each case. Nor does it guarantee delivery times, quality, functionality or characteristics, or the availability of spare parts or consumables of the medical equipment advertised on the Portal.

1.2 This service is not exclusive for either of the Parties; therefore the Advertiser may provide third parties with similar services for the advertising of medical or health services, appointment booking or the acquisition or lease of goods by Independent Providers the same as or similar to those required by the User, and equally the User may, directly or through other means, inform themselves about this class of professional services and/or equipment and/or request appointments or reservations for medical services or those of other health professionals. Without prejudice to the foregoing, the User must not use any information supplied by the Advertiser in their request and/or any other communication or document supplied to them to attempt to make appointments or other reservations of services, or leases or acquisitions of medical equipment, through vehicles other than the Portal.

2. Quotations

2.1 The Advertiser may publish on the Portal the predefined characteristics of some services, as to their technical specifications, reference photographs and rates when applicable legislation so permits; however, the Advertiser confirms that it is neither a distributor nor a reseller of medical equipment, nor a provider of medical or other health services, and that the information published about them is intended to orient the User with respect to services of this nature offered on the market under competitive conditions. Consequently the Advertiser does not guarantee their availability; rates or other characteristics may change without prior notice, even after the provider has confirmed acceptance of the respective purchase order, reservation or appointment, because in each case there will be a direct contractual relationship between the User and the Independent Provider concerned, without the Advertiser being in any case a guarantor of either party in that contractual relationship.

2.2 The User may likewise, through the Portal, request that the provider of the health service or product listed in the Portal’s directory send them a quotation for the price of the medical services or other health services or products; however, the Advertiser is not the one who sets these rates and/or professional fees, nor does it receive them, nor does it guarantee the availability of the product or service at the price quoted by the provider, nor its availability or the validity period of the quotation.

3. Reservation or appointment order

3.1 By generating the appointment request, the User certifies that they unreservedly accept that the required service be provided on the date, time and place described in the generated appointment, to which the conditions set out in the quotation (if requested and received) and/or this contract shall apply.

3.2 Once the order for equipment (lease or acquisition) has been sent to the Advertiser and confirmed by the Independent Provider, it may not be modified or revoked unilaterally by the User, without prejudice to the User requesting such modification from the Independent Provider and the latter, at its sole discretion and taking availability into account, accepting it. In the case of an appointment or reservation for medical or other health services, it may be cancelled unilaterally by the User and/or the Independent Provider at any time for a justified cause, and discretionarily up to two (2) hours before the date and time set in the appointment or reservation, such cancellation and/or rescheduling request having to be communicated through the Portal to the User or the Provider as applicable. In any case, the cancellation and/or rescheduling of appointments and/or reservations entails no liability on the part of the Advertiser.

3.3 The Advertiser, without prejudice to the foregoing paragraph, will send electronic confirmation of acceptance of the request, purchase order or equipment lease, as applicable, which shall be considered final.

3.4 Unless the confirmation of the appointment and/or reservation or purchase order indicates otherwise, medical and/or health services or equipment must be fully prepaid to their provider before they are provided or received.

4. Duty of information

4.1 The Advertiser will not require your medical history or laboratory-test results; however, exceptionally the Independent Provider of the medical or other health services may require them prior to confirmation of the appointment or reservation of the service, or before the date of the appointment or reservation of the service, in which case the Advertiser would provide an email address or other data-messaging service of the Independent Provider of the service so that the User may send them the required information. The Advertiser shall not be responsible for the handling, use or protection of the medical information the User sends to the Independent Provider in each case.

4.2 The User is solely responsible for the consequences of supplying the Advertiser and/or the Independent Provider of the health services with any false or erroneous information.

5. Advertiser’s warranty

5.1 The Advertiser warrants to the User that, based on its experience and acting in good faith, before publishing any health service it will request from the health professionals and/or medical institutions listed in its directory a sworn statement that they are duly qualified, licensed and/or authorised by the authorities of the Ministry with competence in health matters to practise and/or provide the health services they offer. In some cases, and at its sole discretion, the Advertiser will require Independent Providers to send it copies of the degrees, authorisations, permits, accreditations and/or diplomas that certify them as health professionals and/or institutions authorised to provide the services they advertise, documents which the Advertiser, under the principle of contractual good faith, will presume to be true. Consequently it warns the User that in no case does the Advertiser undertake to verify the authenticity of such documents; therefore it does not guarantee their integrity, validity, truthfulness or authenticity.

The Advertiser does not guarantee the results of any examination, medical, pharmacological, dental, chiropractic or any other health-professional treatment, nor of any surgical procedure, and in general of any of the services provided by the professionals and/or institutions listed in its directory; nor the functionality, characteristics, availability of spare parts, consumables or technical services of the advertised medical equipment.

6. Limit of the Advertiser’s liability

6.1 If the Advertiser and/or its representatives, through a wilful act or incurring in the gravest fault, fail in their obligation to request a sworn statement (digitally or by data message) that the health professionals and/or medical institutions listed in its directory are duly licensed and/or authorised by the authorities of the Ministry with competence in health matters to practise and/or provide the health services they offer, its liability shall be limited to an amount that in no case may exceed the equivalent of the price of the medical or health services that had been reserved through the Portal, plus a surcharge that may not exceed fifty percent (50%) of the same.

6.2 If a claim against the Advertiser is warranted for failures of the Portal when making the reservation of medical or health services evidently different from the specifications made by the User, the Advertiser’s liability shall be limited to reimbursing the reasonable expenses the User actually incurred as a direct consequence of such error, plus a surcharge equivalent to twenty-five percent (25%).

6.3 The Advertiser shall not be liable for the unilateral cancellation of the appointment or reservation of medical or other health services by the Independent Provider, nor for the failure to deliver, late delivery or defective delivery of medical equipment, even if such cancellation or breach, as the case may be, was unjustified.

7. Governing law and language

7.1 This contract between the parties shall be subject in its interpretation and performance to the laws of the Bolivarian Republic of Venezuela.

7.2 The language the Parties shall use in their communications with each other shall be Spanish (Castilian), without prejudice to some terms in another language being used in them in accordance with commercial practice.

8. Dispute resolution

8.1 The Parties shall try in good faith to negotiate the resolution of any dispute arising as to the interpretation, performance or validity of this contract; therefore, before taking legal action against the other party they shall at least once send the other in writing a conciliatory proposal for resolution of the dispute.

8.2 If the parties cannot conciliate their differences, disputes shall be resolved in accordance with the arbitration agreement, to which the User may adhere separately. In cases where the arbitration agreement is not applicable, the Parties choose as their exclusive and excluding domicile for the resolution of any disputes the city of Barcelona, Municipio Bolívar del Estado Anzoátegui, República Bolivariana de Venezuela, to the jurisdiction of whose Courts they submit.