Arbitration agreement

Version 1.0 · in force since August 30, 2026

Arbitration agreement

The Advertiser and the User, as defined in the document published on the portal (URL) https://www.amedisalud.com, identified under the name Terms and conditions and to which the User declares they have previously adhered, state that they will submit any and all disputes, claims, conflicts or demands related directly or indirectly to the interpretation, performance, liabilities and validity of the agreements arising from the contractual relationship that binds them by virtue of adhesion to the said Terms and conditions document, to an arbitration in law in accordance with the stipulations contained in this arbitration agreement.

This adhesion is separate from acceptance of the Terms and conditions. Ticking the box for this document is the act by which the User adheres to the arbitration agreement.

Law applicable to the arbitration agreement

The Parties agree that this arbitration agreement shall be governed by, and has been stipulated in accordance with, the laws of the Bolivarian Republic of Venezuela, under whose laws it shall be performed to the exclusion of any other jurisdiction.

Scope of the arbitration agreement

This arbitration agreement covers any controversy, dispute or claim — whatever its nature — that arises on the occasion of and/or relating to the contractual relationship existing between the Parties by virtue of the User’s adhesion to the Terms and conditions that govern both the use of the Portal and any commercial relationship that may exist between them each time the User makes an appointment request and/or a purchase-order request (hereinafter referred to as the “Dispute”).

By adhering to this arbitration agreement the Parties expressly waive resolving their disputes through the Courts of ordinary jurisdiction.

Discretionary choice of a prior conciliation procedure

It shall be left to the choice of the Parties to submit their differences, for the sake of an expeditious resolution of the Dispute, to the conciliation procedure before the Centro Empresarial de Conciliación y Arbitraje Comercial (CEDCA), which shall be governed by the laws of the Bolivarian Republic of Venezuela and by CEDCA’s statutes, proceeding by prior mutual agreement.

However, before commencing an arbitration the claiming party must notify the claimed party in writing, at least ten (10) days in advance, of its claim, in order to give it the opportunity to try to conciliate such claim.

Nature of the arbitration, seat, applicable law, composition of the arbitral tribunal and interim measures

If the parties do not resolve to go to conciliation, or if they submitted the dispute to conciliation but it was not successful, the parties agree to submit the resolution of their disputes to the following mechanisms:

  • The Parties agree to submit the final resolution of their disputes to an arbitration in law.
  • The parties agree that the arbitration shall take place in the city of Caracas, Bolivarian Republic of Venezuela, at the principal seat of CEDCA, and shall be subject to the laws of the Bolivarian Republic of Venezuela, INCOTERMS 2020 and the provisions of CEDCA’s rules. The arbitration shall be conducted in Spanish (Castilian), without prejudice to the parties being able to present evidence in another language provided they have it translated by a public interpreter or by an interpreter appointed by the Arbitral Tribunal at the request of the party producing it.
  • It is expressly understood that the arbitrators may issue interim (precautionary) measures.
  • The arbitral award shall be reasoned and shall be the subject of the prior presentation provided for in the Statutes.
  • When the dispute submitted to arbitration has an estimate that does not exceed the equivalent of Fifty Thousand United States Dollars (USD 50,000.00), the summary or expedited procedure provided for in CEDCA’s rules or statutes shall be followed and the arbitral tribunal shall be composed of a sole arbitrator. When it refers to a dispute that exceeds the aforementioned amount, the arbitration shall be conducted under the ordinary procedure provided for in CEDCA’s rules or statutes and the arbitral tribunal shall be composed of three (3) arbitrators. The choice of arbitrators shall be made in accordance with CEDCA’s rules or statutes. Service of process on the respondent in the arbitration shall be the same as that indicated in this agreement or contract.

Notifications

Notifications that must be made to the Parties by virtue of the arbitral procedure shall be governed by the rules and procedures laid down for that purpose by CEDCA in accordance with its statutes.

Such notifications may be made at the following addresses:

  • As to the Advertiser: Calle 23 Sur Bis, entre Avenida Jesús Subero y Carrera 17 Sur, Casa Nro. 110, Sector Pueblo Nuevo Sur, El Tigre, Anzoátegui, ZP 6050. Email: soporte@amedisalud.com.
  • As to the User: at the same address indicated by the User in their Registration on the Portal.